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This condition is part of the Ubisoft Connect Terms of Use and a player has already suffered its consequences after a year of inactivity.
If any of you have games purchased from Ubisoft Connect and haven’t logged in in a while, maybe it’s time to do so as Ubisoft can close our accounts and delete all of our games after six months of inactivity .
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In fact, it is something that has already happened as reported by several media that talk about the case of a Norwegian gamer named Tor , who in 2020 decided to sell his computer and take a break from video games to focus on his work and studies. However, last summer he decided to play again and bought a new PC, only to find that he was unable to access his Ubisoft account .
Luckily (or so he thought) he was able to recover it by changing the password , only to find that Ubisoft had closed it and that all of his games were gone , losing hundreds of dollars along the way invested in various Assassin’s Creed installments or Rainbow Six. Siege .
Shortly after encountering this situation, Tor discovered that the French company had sent him an email on January 20 of this year (which he received directly in the SPAM folder) warning him that because he had been downtime , he had 30 days to re-enter your account or, on the contrary, it would close , something that ended up happening.
Following this, Tor contacted Ubisoft technical support to inform them of the problem, to which they replied that if the account had already been closed there was no way to recover their lost games , causing outrage and an obvious loss of money. to this player.
Ubisoft claims that it does not close accounts with less than 4 years of inactivity
After knowing the case, a member of Ubisoft has spoken with the well-known PCWorld medium to ensure that the company does not delete any account with an inactivity that does not exceed four years , taking into account other factors such as linked games. In addition, it ensures that the closure of accounts is due to article 5.1 of the RGDP of the European Union that limits the retention of user data ” to what is necessary in relation to the purposes for which they are processed “, something that the French company interprets quite particularly to hide behind the closure of this type of account.
This same person in charge of Ubisoft comments that the Tor case does not correspond to the company’s account closure criteria and that they are going to investigate what happened, so it could be an error in Ubisoft’s automatic system for account closure .
However, despite what this person in charge comments, Ubisoft’s own terms and conditions of use suggest that they can close our account after six months of inactivity (eliminating our games along the way), something that you can read yourself from this link (point 8.2) in which Ubisoft mentions that they can suspend our account “with prior notification, when your account has been inactive for a period of more than six months “. Therefore, if Ubisoft wants, it can close our account and end all our digital games if we spend half a year without using it, something that comes to light after the case of this Norwegian player.
