A report from Kotaku claims Electronic Arts fired 100 employees from its Austin offices shortly after announcing the separation from FIFA.
According to a report published on the pages of Kotaku, Electronic Arts fired 100 employees in force at the Austin offices shortly after announcing that from 2023 it will not renew the agreement for the FIFA license , with its football series that will be renamed “EA Sports FC “. While the timing is suspicious to say the least, a company spokesperson says the decision isn’t tied to any of its brands in particular.
But let’s proceed step by step. According to an anonymous source from Kotaku, EA would have fired nearly 100 employees dedicated to the “live operations” of FIFA 22. Their task was apparently to offer assistance via email, chat and phone calls to players experiencing problems with microtransactions. Their work will be replaced through outsourcing , or by involving third-party companies through tenders.
An internal email addressed to staff written by Joel Knutson, VP of customer experience at EA and reviewed by Kotaku reads: ” We are continually evolving to offer better experience to our fans and we are improving our support model ” and that ” in order to reduce complexity and increase our efficiency, flexibility and scalability “these roles will be eliminated at the Austin offices and” redundancy “for similar roles will be proposed for EA’s offices in Galway, Ireland, which provide customer service support.
Kotaku’s Deep Throat says the decision was made after numerous complaints from Austin and Galway office employees about wage increases deemed insufficient , apparently we are talking about increases of $ 0.10 an hour.
An email sent to Kotaku by an EA spokesperson states that this decision is not linked to any particular game or brand and therefore is not a consequence of the split between EA and FIFA .
“The changes in our customer support function are not tied to any one gaming franchise, nor are they connected to our EA SPORTS FC announcement last week,” an EA rep told Kotaku in an email. “The customer support function support a wide range of player questions pertaining to our gaming titles, technology, including Origin or our EA Play subscription service.”
In addition, it is announced that 10 job advertisements have been posted for as many positions for the EA mobile games support service, for which dismissed employees can also apply.
Subsequently, EA’s Charlie Fortescue released a further official comment on the affair, which we report below:
We’re always thinking about how we improve our player experience, and this includes reviewing how we can best provide the support they may need to enjoy them fully. With this in mind we have proposed some changes in our customer support function to give more flexibility and allow us to help players when they need it most. As part of this process we are considering changing a number of roles within the team, closing some roles and also creating new ones. We are working closely with our people throughout this process and are providing support to anyone whose role is impacted.